Frequently Asked Questions
Cushion pairing notes
Is there a cushion insert inside the cover?
Check the included-pieces list. A cover-only listing requires a separate insert. If an insert is included, use the listing to identify the fill and whether it can be removed.
How do I match a cover to an insert?
Measure the existing insert across the face and match the listed cover dimensions. Check the closure opening for bulky or shaped inserts.
Which details help me compare cushion textures?
Check the material on each side and whether the cover has embroidery, woven texture or a smooth finish. Consider how it will feel against bare skin or alongside other cushions.
Can I clean the cover and filling together?
Follow the instructions for each piece. A removable cover and its insert may have different care requirements. Check whether each is washable or spot-clean only.
Delivery and returns at a glance
Where is standard shipping free?
Free standard shipping is available without a minimum purchase to the 48 contiguous United States and Washington, D.C.
How does ordering work?
This store does not accept online orders or payments. The catalog and cart are available for browsing and comparing products. For product questions, contact customer support.
When should my order arrive?
Total Estimated Delivery Time: 2–6 Business Days. Business days are Monday through Friday, excluding U.S. federal holidays. These windows are estimates. The total adds processing and transit and starts when we accept the order.
How long does order processing take?
Order Processing Time: 0–1 Business Days.
How long does shipping take after dispatch?
Shipping Transit Time: 2–5 Business Days.
How do I reach customer support?
Email [email protected] or call +1 (616) 540-5060 Monday through Friday. Tell us your insert dimensions and the cover or cushion SKU.
How do I request a return?
Request a return within 30 days of delivery. Include your order number, the item and the reason for the return.
Who pays return postage?
Free Return Shipping on Eligible Returns. We cover the return postage for eligible returns and provide a prepaid label or seller-paid shipping instructions.
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Customer Support
Plushenora
[email protected]
+1 (616) 540-5060
2259 Chesapeake Dr NE, Grand Rapids, MI 49505, US
Customer support is available Monday through Friday.